Shipping Policy

Processing Time All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

Delivery Time Once your order has shipped, delivery times may vary depending on your location. Please allow up to 30 days from the date of purchase for your order to arrive. While most orders arrive well before this window, delays can occasionally occur due to carrier issues, customs processing, or other factors outside our control.

Shipping Confirmation & Order Tracking You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24-48 hours.

Customs, Duties, and Taxes We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or our team directly to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Order Changes and Cancellations If you need to make any changes to your order, please contact us as soon as possible at naialaamedey@gmail.com. Once an order has been processed for shipping, we are unable to make changes or cancel it.

Questions If you have any questions or concerns about your order's shipping, please contact us at naialaamedey@gmail.com.